[Customer Support Agent] Without customer support experience!!! Position : Cust...

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Advert #34758

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[Customer Support Agent]
Without customer support experience!!!

Position : Customer Support Agent
Location : Damansara Perdana
Tenure : 1 year contract & renewal basis
Flexible to work on shift basis (Day & night shift).

Responsibilities:

• May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction
• May assist with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement
• May complete and resolve non-call customer contact requests received by mail, web or email
• May complete outbound customer contacts to resolve customer issues or recommend products or services, e.g., request bill payment, follow up on customer issues

Requirements:
• Malaysia citizen only
• Fresh graduates are encouraged to apply
• Must be able communicated in English and Malay, Mandarin as advantage
• Talkative and friendly person
• Willing to work on shift hours (24/7), including weekend and public holiday
• Preferable have own transportation
• Preferable have no customer service experience

If you are keen to explore, you may send in your CV in Word format to [email protected]s.my

Thank you.

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